When you place an order with Commerce Press, the order is final.
Approval of artwork proofs and payment must be completed within trading terms as per Invoice.
Fees to be aware of
Commerce Press has a simple pricing structure for printing and design to make it easy for you control costs. Here are some extra fees you need to be aware of:
- Artwork Resubmission Fee – $25.00 inc gst is payable when resubmitting your artwork after Commerce Press has already emailed you a proof of your original artwork submitted. Even minor changes to your artwork require this fee.
- Artwork Edit Fee – $35.00 inc gst is payable if you require Commerce Press to edit or fix a minor problem with your artwork. Permission must be granted by the customer first. Complex artwork problems will be quoted upfront.
- Order Cancellation Fee – $65.00 inc gst is payable if you cancel an order after paying any portion, or Commerce Press has proofed artwork. This is to cover administration, accounts and prepress costs.
You will receive one (1) free proof for each item ordered. Proofs provided by Commerce Press are an indication of the final printed product only. Variations in colour or trim can be a result of the printing process. No reprints at our cost will be printed. Resubmission of DIY artwork requires another proof to be prepared and emailed which costs $35.00 inc gst.
Our printing products may have colour variations from what you have seen on screen, to what the final product looks like. Colour variations may also exist between the front and back of the card, and previous orders can also be expected. This is the nature of CMYK offset printing and bulk-run printing. Different finishes, laminates and stock variations over time will also create variations in colour.
For the most precise colour matching service, we recommend puchasing a Pantone colour for your printing.
Trimming of printing
All printing products are trimmed. Trimming of printing products may shift up to 2mm in any direction, therefore our DIY Artwork Guidelines should be properly adhered to minimize risk of trimming affecting the look of the print.
Commerce Press Designed Artwork
Artwork designed by Commerce Press remains copyrighted to Commerce Press and it’s designers until paid for in full. Unless otherwise stated in the product description.
Commerce Press’s working files remain the property of Commerce Press, even after a project is complete. Working files include but are not limited to vector files, layered files, fonts, linked files, and stock photography licenses. Commerce Press reserves the right not to release these files, and charge fees for providing files at its own discretion.
When accepting artwork proofs from Commerce Press, you are held fully responsible for accepting all content. This includes design, spelling, grammar, numbers, layout and all content. It is your responsibility to request another copy if your proof is difficult to read. We will print exactly what is accepted in the final proof. No reprints at our expense will be printed.
Printing turnaround will vary. The average turnaround time for most printing products is 10 business days, this is not a guarantee but a guide. Printing does not commence until the Proof is approved and the Order is paid for in full, for business account holders this does not apply. Design time is extra. Commerce Press will not be held responsible for loss or damages due to printing being delivered after this time. It is the customer’s responsibility to allow plenty of time for preparing artwork, printing and delivery.
Express Digital business cards are printed and dispatched by the next business day, based on certain deadlines.
Commerce Press will not be held liable for printing products that are lost, damaged or delayed when delivered by post or courier. All deliveries are left on premises if no one is present to receive the delivery, so it is the customer’s responsibility to provide a suitable address or PO Box. If Commerce Press can provide a consignment number of the freight company, then it is the customer’s responsibility to liase with the freight company if needed.
All Commerce Press orders come with one free delivery. If an incorrect address is provided by the customer, then redelivery will incur extra charges set by Commerce Press.
All printing products must be paid for in full before they are sent to print, unless a specific arrangement has been made. The printing process will remain stalled until full payment has been confirmed by Commerce Press.
Payments by electronic funds transfer or cheque must be fully processed and received before printing commences. An account is considered overdue if payment in full has not been received for an order in over 30 days from the time of approval of artwork proof is given by any method. Commerce Press reserves the right to process payment using a payment method previously supplied by the customer for overdue orders.
Interest may be charged on any overdue accounts, and the customer agrees to pay any and all costs, fees, expenses, inclusive of commissions, legal expenses and disbursements incurred in obtaining or attempting to obtain payment of any overdue account.
While care has been taken in posting correct prices on the website, Commerce Press has the right to remove or change products and prices without notice. All quotes are valid for 30 days only and may be subject to change after this period.
Feedback & Complaints
Customers who believe that their printing product is not up to standard are required to follow this procedure:
- Email firstname.lastname@example.org with a valid Order Number, and a concise description of their feedback.
- If the quality of a printing product is concerned, then Commerce Press may request a sample by mailed to 17 flight drive Drive Tullamarine VIC 3043
- If a printing error has occurred that is not due to the customer’s artwork, then Commerce Press will arrange a free reprint for the customer. Commerce Press will not be held liable for errors caused by the customer’s artwork, delivery of the product or minor imperfections that fall within acceptable offset printing standards.
Please note that Commerce Press requires all feedback to be submitting in writing (email preferred). Commerce Press reserves the right to refuse to accept any goods which are returned after more than 7 days from dispatch date. Commerce Press values honest and respectful feedback.